Pet are usually accepted on board either in
the cabin or in the hold, unless they are refused for valid reasons
(the number of animals already accepted, state of health, legislation
relating to dangerous animals, rules of the destination country
etc.) If they weigh up to 5 kilos, your dog or your cat will normally
be accepted in the cabin. They have to travel in a pet carrier,
wich must be within a certain size limit (the total of the three
dimensions must not exceed 115cm). It is essential that you notify
the airline when you make your reservation that you will be accompanied
by a pet, because two pets maximum are usually allowed on one flight.
Other than for exceptional cases, pets weighing more than 5 kilos
must travel in the hold (which is ventilated, heated and pressurised).
If you do not have a cage which meets the regulatory standards,
special boxes of varying sizes, according to the weight and size
of the animal, are sold in most international airports (for your
information: sizes range from 69x51x49cm up to 122x82x89cm and prices
vary from €40 to €145 exclusive of tax).
Pets usually travel well in the climatised hold. If your pet is
particularly fearful, nervous or susceptible to travel sickness,
consult your vet before travel. Where necessary he will be able
to prescribe a sedative.
Please ask for information about restrictions (depending on airlines
and destinations) at the time of booking.
The transportation of wild animals and certain
protected species is subject to specific conditions and restrictions.
For information, contact your airline or the Ministries of Agriculture,
of Finance (Customs) or of the Environment.
Finally, remember to arrive at least half an hour
before the latest check-in time to complete the formalities for your
cat, dog or other animal, and remember too that only animals which
are travelling are allowed in airports.
ARTICLES PROHIBITED FROM BEING CARRIED IN THE
Before you board, airport security services
must check that you are not carrying any article which is prohibited
on board an aircraft. To do this, you will pass through a walk-through
metal detector, and your hand baggage will be passed through an
X-ray machine, and may also be opened for a visual inspection.
Here is some advice to save time when these checks are being made:
Only take into the cabin what you will need for the flight.
If you are in any doubt about a sharp or blunt object etc. pack
it in your checked baggage.
For your information, here is a list of prohibited objects.
The following may not be transported:
gas canisters, camping gas stoves,
pressurised containers, aerosols (except for perfumes, toiletries,
products which are corrosive, oxidizing, irritant or toxic,
acids, wet batteries, paints etc.
Never agree to look after a baggage
item or package for another person.
Do not leave your baggage unattended within the terminal complex.
Government regulations in France and a number of other countries
authorises the immediate destruction of any unattended baggage.
For the regulations on the authorised contents of your baggage,
prohibited in the cabin".
You may take into the cabin, free of charge
and at your own responsibility for the duration of the journey,
a single baggage item whose combined dimensions (width, length,
depth) do not exceed 115 centimetres (for example 40 +55 +20 cm,
wheels and handles included) and whose weight must not exceed 10
kilos as a general rule. Where this limit is exceeded, the airline
has the right to stow the excess item(s) of baggage in the hold.
The following are generally accepted in the cabin without a surcharge
(these are examples):
One handbag (not a weekender bag).
One briefcase or laptop computer not exceeding 15cm in width.
One umbrella or walking stick (without a point).
One camera, one pair of binoculars, one video camera or camcorder.
A reasonable amount of reading material.
Babyfood for the flight.
One wicker baby basket, one folding stroller or one approved
One pair of crutches, one orthopaedic aid
One guide dog belonging to a sight- or hearing-impaired passenger,
if it has been accepted on the flight (muzzled).
Be sure not to pack in your hand baggage any object which could
be considered dangerous, as these must not be transported in the
cabin: weapons, even a collector’s item or toy, clubs, tools,
knives (including penknives), scissors, metallic nail files, straight
razors with blades, paralysing sprays etc. They will certainly be
detected by the X-ray machine during the security control which
is carried out before you enter the boarding area, and confiscated
or even destroyed. See also the articles
prohibited in the cabine section). However, hairsprays,
aerosol perfumes or basic medicines are allowed in hand baggage.
Apart from your hand baggage which you may
keep with you in the cabin (See cabin baggage), your baggage will
travel in the aircraft hold.
Of course, only traditional baggage may be checked in. Bulky or
cumbersome items (television sets, large domestic appliances, and
also surfboards which exceed a certain size limit etc.) must be
sent as freight.
As regards the transportation of certain other types of baggage
in the hold (bicycles, skis, golf bags, musical instruments etc.)
check in advance with your airline.
Your checked in baggage is transported in the hold free of charge
up to a certain weight limit (or number limit) called the ‘free
allowance’, and this varies according to your destination
and the type of ticket you hold. Above these limits, you will have
to pay a tax for each additional kilo (the Excess).
As a precaution, the airlines recommend that you secure your baggage
with a strap. This is to avoid any risk of damage or theft to your
checked in baggage during its transportation.
In addition, you should attach an identification label to your
baggage (provided free of charge by your airline or tour operator)
bearing your name, address and telephone number. It is also highly
advisable to put another label with your contact details inside
your baggage, and to lock it. Remember to remove check-in labels
from previous journeys to avoid any misdirection of your baggage.
Do not place in your checked baggage your medicines, perishable
goods, fragile or valuable objects (jewellery, cheques, cash, cameras
etc.), business files or important papers, your keys, or your films
or photographic film (because of the risk of damage to their quality
which may be caused by the checked baggage security equipment),
because in case of theft, loss or damage you will not be able to
claim compensation. Keep these items with you in the cabin.
For safety and security reasons the national and international
air transport regulations prohibit the carrying of dangerous objects
in checked baggage. This includes all articles which are explosive,
inflammable (cigarette lighters, matches), corrosive, oxidising,
irritant, poisonous, radioactive, or magnetic, chorine, paint and
compressed gas (camping gas for example).
For imperative reasons of security, never agree to look after baggage
or packages for another person.
Contact your airline
or the ‘baggage claim’ service of the airport services
assistant AVIAPARTNER on 03.20.49.68.32
If your registered baggage has been lost, the responsibility rests
with your carrier, in accordance with national and international
The compensation you can claim is legally limited, however, to
a certain ceiling (except in the case of negligence on the part
of the carrier, which is for the aggrieved passenger to prove).
This legal reparation ceiling is calculated according to the weight
of your baggage (or fixed by default per passenger in the United
States, unless a special declaration of interest has been made in
advance when the baggage was checked in). In order to receive these
damages, send a written claim to your carrier as soon as possible.
Be aware that liability actions are not admissible after a period
of two years.
As soon as you have noticed that your baggage has disappeared when
you arrive in the baggage collection area, it is very important
to notify the loss to your carrier’s ‘Baggage’
service, or failing this, to the airport baggage service. You will
be asked to fill out a special form which will allow a search to
be carried out promptly and will also provide evidence to support
If in the meantime your baggage is found, the compensation to which
you are entitled will be paid not as a loss, but as compensation
for the delay of your baggage. In this case, you should lodge your
claim for compensation no later than 21 days from the date your
baggage was returned to you.
Baggage (free allowance)
The free allowance is the weight and number
of baggage items checked in to be stowed in the hold, which you
can carry without having to pay a surcharge on your ticket.
It varies from airline to airline.
On scheduled internal and European flights it is generally 20 or
23kg, all rates taken into account in economy class (30 kg or more
in first class or for certain subscribers).
On ‘holiday’ flights the free allowance is generally
15kg on short- or medium-haul services and between 20 and 25 kilos
for longer flights in ‘tourist’ class (where two classes
· In addition to the weight (or number) of baggage items
included in the free allowance, some airlines can transport other
items of equipment free of charge in the hold (children’s
bicycles, skis, wheelchairs for disabled passengers etc.). Ask your
airline before departure.
· A baby travelling free of charge, or with a reduction
of 90%, qualifies for a free allowance of 10 kilos on scheduled
carrier routes (a small suitcase not exceeding this weight and whose
three dimensions do not exceed 115cm plus a folding buggy for scheduled
flights to/from Canada or the United States). However, in practice
most carriers accept a folding buggy or wicker baby basket without
· Try not to exceed your allowance because the additional
cost for excess baggage is very expensive, especially on transatlantic
and/or international flights (See the Excess section)
If the weight or number of your baggage items
exceeds the free allowance limit (See the Free Allowance section),
you will have to pay an excess baggage supplement. The amount will
vary depending on your flight’s destination.
Beware: the cost of your journey can soon be increased by a significant
On internal flights within France this surcharge is generally
only €1.52 per kilo (and €1.20 on services between Marseille
or Nice and Corsica). Note that some carriers charge at a much higher
rate and you should ask for information about this.
On international flights, the excess supplement is calculated
per kilo, the amount based on a percentage of the full one-way adult
fare in economy class. This is generally 1.4% per kilo in Europe,
and in principle 1.5% in the rest of the world.
If your excess is too high, you can opt for a freight transport
solution, which can be less expensive, either under the normal system
or under the unaccompanied baggage system. However, some companies
may offer you an all-inclusive rate for excess baggage, or special
rates for certain equipment such as golf equipment, snow skis, surf
or other types of board etc. Pet transport is charged at a special
rate calculated on the basis of a fixed price or the rate applicable
for excess baggage (See the Animals
When you make your reservation or buy your ticket (at a travel
agency or airline desk) your agent will be able to advise you about
your particular circumstances.
Babies under two years of age
Babies who are not occupying a seat travel
either free of charge (on French airlines’ scheduled internal
routes) or for only 10% of the ticket price in all other cases.
In addition, reductions of as much as 50% are offered for children
between 2 and 12 years of age on scheduled routes or certain other
destinations. Ask for information from the airline.
Information and regulations
The amount of currency you carry is not limited
under French law. However, whether or not you are a French resident,
you must declare to French customs all cash sums, titles or securities
worth 7,620 euros or more, both when leaving and entering the country.
For information on the procedure for this declaration requirement,
contact a customs information service.
You should also get information from the Consulate or Tourist Office
of the country you are visiting on the applicable regulations: some
countries only permit entry of a limited amount of euros, or none
Within the European Union (EU), you can buy
goods for your own personal use from another Member State without
limit of quantity of value and without declaring them at intercommunity
borders. However, some particularly sensitive products remain subject
to special arrangements – See ‘Special formalities’
In France bringing in or taking out cash sums, titles or securities
to a value of more than €7,600 requires a declaration to the
customs authorities (Refer to the Currency section).
However, tax and customs formalities remain at borders with third
countries (countries outside the EU).
So when you return to an EU country, you must declare the goods
transported to the customs post and pay the relevant duties and
However, you can get free allowances (so you have no duties or
taxes to pay) on certain goods (purchases or gifts).
What are these goods and quantities?
For example, tobacco and alcoholic drinks. If you are over 17
(below this age, there is no allowance for tobacco and alcohol),
you are entitled to an allowance of 200 cigarettes, or 100 cigarillos,
or 50 cigars, or 250g of smoking tobacco. For alcoholic drinks you
will have no duties or taxes to pay if you have 2 litres of wine
and either 1 litre of a drink over 22° proof, or 2 litres under
22° proof. A proportional combination of two types of goods
within the same category is admissible (for example, for tobacco:
100 cigarettes plus 50 cigarillos). .
There is also an allowance of: 50 g of perfume, 1/4 litre of
eau de toilette, 500g of coffee or 200g of coffee extracts or
essence, and 100g of tea or 40g of extracts and essences.
Any medication you carry must be for your own personal use.
Finally, other goods you bring from a third country are exempt
from duties and taxes if their value is below €175 (€90
for travellers who are under 15). These amounts may not be shared
between different people for the same item. For instance, a group
or family of 4 people cannot claim the free allowance for a camera
valued at €700 (€175 x 4).
You must declare any item which has a value above the free allowance
and pay the relevant duties and taxes on the whole value, with no
Personal effects which you use (including bicycles, appliances
and sports articles) and have taken with you are admitted without
formalities, whether or not they are packed in your baggage, as
long as they could not be used, because of their nature or number,
for commercial purposes.
However, to avoid any inconvenience on your return when you travel
with certain everyday objects such as video cameras, cameras, tape
recorders, radio sets, and also your personal jewellery, take supporting
documentation with you: purchase receipts, customs receipts, or
before you go ask for a free movement certificate, which is issued
on request by the customs authorities.
Some goods are subject to special arrangements
when entering or leaving the European Union, and also French territory.
In some cases, their import and export are prohibited.
These goods are principally weapons and munitions, cultural goods,
protected species of wild fauna and flora and products made from
them (Washington Convention), live animals and animal products,
plants and plant products, medicines and medical products (except
those needed for the passenger’s personal use) and wines,
alcoholic drinks, tobacco and other products subject to indirect
contributions and the payment of taxes (unless the quantities mean
they are presumed not to be commercial in nature). To avoid any
difficulty, contact a customs service for information in advance
Be sure to remember that bringing into France,
exporting or simply being in possession of any counterfeited item,
even if only for your own use, is prohibited by law in France.
Also, do not be tempted to acquire a product which counterfeits
a brand, especially while you are abroad, as you could expose yourself
to severe sanctions: confiscation of the goods, customs fines, legal
When you are returning to France, and when
you are leaving, never accept a package from a stranger. This package
may contain illegal drugs or explosives.
For information on the customs formalities when entering and leaving
a State which is not a member of the EU, you can also contact the
customs information centre (See addresses in the Appendix) or the
country’s consular or diplomatic services (most countries
have representation in France).
The Montreal Convention: an international convention aiming
to modernise the legal system governing the civil liability of
air carriers in cases of damage caused to passengers, their baggage
and to goods during international air transportation.
Regulation (CE) No 261/2004 of the European Parliament establishing
new common regulations regarding compensation and assistance in
case of denied boarding, cancellation or significant flight delay.
European Charter on the rights of air transport passengers.
From the age of four years (or five years for
some airlines, including Air France), on flights outside France
and its Overseas Territories children can travel alone as UM passengers
(UM = Unaccompanied Minor), if they do not suffer from any physical
or mental disability. Note! Some airlines now charge for this service.
UM passengers must arrive at check-in at least 30 minutes (for
internal flights) or one hour (for international and transatlantic
flights) before the latest check-in time for the flight concerned.
(See Check-in section).
The unaccompanied child is assisted by airline personnel who
will look after him/her and accompany him/her while boarding and
then again while disembarking.
At the airport of departure, when the child is checking in you
will be given a special UM packet which the child must keep with
him/her throughout the journey. It will contain his/her air ticket,
identity paper, parental authorisation and an identification form
for you to complete giving the name and address of the person
who will be meeting the child on arrival.
To avoid any difficulties, it is essential that the person whose
name has been given to the airline is present to meet the child
on arrival, and that this person carries some form of identification.
During the journey, the airline’s flight attendants will
supervise the child.
If your child has a connecting flight on an aircraft with same
airline, he/she will remain under that airline’s supervision.
If on the other hand, the connecting flight is with a different
airline, you will be asked to sign a discharge of responsibility
for the remainder of the journey, in accordance to international
Children under four years of age or under
five years of age (depending on airline and destination)
These must be accompanied by a valid passenger
over 18 years of age (or younger if the person has proof of parental
authority), or by an airline steward (the special rate for this
service will be given on request).
Children over 12 years of age
When travelling alone, the airline does not
take legal responsibility for children over the age of 12.
The airline will try, however, to provide as much assistance as
possible in case of difficulty
In France, because of the strengthening of air transport safety
and security measures, it is recommended that minors travelling
alone carry proof of their identity with a photograph. If they are
travelling with one of their parents the presentation either of
the parent’s passport with the child included on it, or failing
this the family record book (provided the accompanying parent also
produces proof of identity) is sufficient.
Apart from carrying the proof of identity required by the destination
country, any minor who is travelling alone, or accompanied by a
person who does not have proof of parental authority, on an international
route or long-haul flight to French Overseas Territories must carry
authorisation to leave the country (issued by the child’s
local Préfecture, or town hall) if he/she does not have a
current individual passport.
A child under 15 years of age travelling with his/her parents may
be included in a parent’s passport. However, it should be
noted that the child is not automatically included in the visa issued
to the passport holder. This should be considered when making a
visa application to the embassy or consulate services of the destination
A child who has reached the age of fifteen must hold an individual
transport to travel abroad, whether travelling alone, accompanied
by parents or in the company of a third person.
A child with foreign nationality
A child who has residency status in France,
who is travelling within countries of the European Union where the
Schengen convention applies (France, Germany, Austria, the Benelux
countries, Denmark, Spain, Italy, Finland, Greece, Portugal and
Sweden) must hold, apart from a passport, either a travel document
for a foreign minor (a DCEM) or a French Republic identity document
(if the child was born in France), or a return visa affixed to the
back of the passport. For information contact the administrative
offices of the Préfecture.
Check-in is the process by which, on presentation
of your air ticket (flight coupons for paper tickets or itinerary
receipt for e-tickets) at the terminal’s check-in desk, the
check-in personnel will check your passport and record the depositing
of your checked baggage. You usually select your seat in the aircraft
(window side or aisle side, smoking or non-smoking) when you check
Even if you are travelling without baggage, you still need to check
in before presenting yourself for boarding.
Check-in facilities are available for passengers with hand baggage
only. Consult your carrier if you are interested in this service.
The latest check-in time is the time beyond which boarding of
a passenger cannot be guaranteed. For internal flights, and even
if you do not have baggage, the latest check-in time is now fixed
at 25 minutes at least before the aircraft departure time, because
of the procedures related to the recently strengthened air transport
safety and security measures. For the same reasons, this time
limit is extended to at least thirty-five or forty-five minutes
for scheduled European flights.
For international flights, your carrier may ask you to arrive
at least one hour and up to three hours before take-off. A time
limit of two hours is common for ‘Holiday’ flights
to the Mediterranean Basin.
The latest check-in time varies widely according to airline and
destination. Be sure to follow your carrier’s instructions
and the information on your ticket, or ask your travel agent to
double check the latest check-in times.
On internal French flights, unaccompanied children, groups
and persons with limited mobility should present themselves an
extra thirty minutes before the latest check-in time. This time
limit is extended to one hour for international flights.
If you are travelling with an animal, you should also plan an
additional time limit of at least half an hour longer than the
time for a passenger travelling alone
Once the check-in formalities are completed, your ticket is
returned to you together with a card which entitles you to board
(boarding card). You will be asked to show this card to pass the
police controls and/or security controls, when you go through
customs, when you board the aircraft and if you wish to make a
purchase in the duty-free shop.
Be sure to retain the counterfoil of your flight coupon (paper
ticket) or of your boarding card (for an e-ticket), because your
baggage receipt is attached to it. The details on it will be used
in the event of any incident affecting your baggage (loss or theft).
At the very least, you should carry
your identity card or your passport. Some countries require a visa.
Ask for information about the formalities required for
certain foreign destinations at your travel agency, police station
or Préfecture before you leave.
Within the European Union or if travelling to a neighbouring country
such as Switzerland, you will only need to present a national identity
card or valid passport to the airport police services.
When travelling to certain other European countries, such as Bulgaria,
Iceland, Malta, Norway, Romania etc. the presentation of a valid
identity card is also sufficient.
For journeys undertaken exclusively in the context of a tourist
package, some countries who have signed a special agreement with
France accept the production of a valid identity card to enter their
territory (for example, Morocco, Senegal, Turkey, Tunisia etc.).
For other foreign destinations you will need a current passport,
which may also need to be valid for at least another 3 months (for
example, Brazil, Kenya etc.) or 6 months after the date of entry
into that country or your return journey (for example China, Egypt,
Mauritius, India, Indonesia, the Philippines, Thailand, Vietnam
Please note that for a number of countries you must also obtain
a visa, by applying to the embassy or consulate of the country
you are visiting. Take into account the time it will take to obtain
these documents, especially visas, and consider applying at least
a month before your departure date. Some travel agencies offer
to undertake these formalities on your behalf.
In addition, some countries (for example the United States,
Hong-Kong, Mauritius, Singapore, the Seychelles etc.) require
you to have purchased in advance a return ticket or a ticket to
continue your journey, which must be presented to the police authority
when you enter their territory.
Your airline or travel agent will be able to provide you with
all the necessary information on this point, but, except where
they have sold a package tour, they cannot be held liable in the
case of any omission.
You should also make enquiries at the consular or embassy services
of the country of destination.
The airport terminals are strictly
‘no smoking’ areas, except for areas specifically signed
In accordance with the national regulations
currently in force, all domestic flights of less than 2 hours are
‘no smoking’ on board the aircraft of French companies.
This same principle applies to flights
of less than one and a half hours for most airlines, and increasingly
to intra-European flights.
Flights can be delayed for a number of reasons:
poor weather conditions, congestion of air corridors or airports,
technical incidents or even organisational problems in the airline
Under the terms of the international and French regulations currently
in force. ‘the carrier is liable for damages resulting from
a delay in the air transportation of passengers, baggages or goods’.
This is a general principle of presumed liability in the case of
damage caused by a timetable delay, from which the carrier can certainly
exonerate itself provided it can demonstrate that it took all necessary
measures to prevent this damage, or that it was impossible to do
If, during a journey, you suffer significant damage as the result
of a long delay, do contact your airline, who might offer you compensation
to the extent that they accept responsibility.
Whatever the case, you will only be able to obtain satisfaction
if you have suffered real damages (which you must be able to prove).
The delay in itself is not in principle a basis for a claim. In
addition, the delay you have suffered must be abnormal, and these
criteria can be seen to be significant in view of the length of
the flight (short or long distance) as well as the type of flight
(scheduled or ‘charter’ flight).
Finally, the absence of your baggage on the baggage collection
belt does not necessarily mean it has been lost. There may have
been an incident which delayed its transportation. In all cases,
notify your carrier’s representative at the airport or the
airport’s baggage service immediately. You will be asked to
fill a special form in to facilitate the search.
The Schengen Convention guarantees
the free movement of people who are resident in or authorised to
enter the signatory countries: France, Germany, Austria,
Belgium, Denmark, Spain, Italy, Finland, Greece, Luxemburg, Holland,
Portugal and Sweden.
Application within airports
In our airports, passenger flow has been reorganised
in such a way that no automatic police controls are in place for
flights from or to these countries; random spot checks are carried
out by the immigration services and the Air and Border Police.
Please accept the security controls with good
grace: they are in your own interests! These controls are carried
out before you arrive in the boarding lounge. Hand baggage must
be passed through a radioscopic scanner. The security agent views
the contents on a screen. Your baggage may also be opened and searched.
If you have a set of keys or any other metal object in your pocket
put it on the radioscopic scanner belt to avoid setting off the
alarm as you pass through the walk-through scanner. Because of the
strengthening of air transport security measures, you must do the
same with any object (metallic or otherwise) which you are wearing
(watch, bracelet, necklace etc.) and your jacket and coat. Bins
are available for this purpose to hold small objects. These objects
and clothing will be returned to you when you have passed through
the walk-through scanner. Be sure to remember that you are formally
prohibited from carrying in your baggage any blunt or cutting object
like penknives, scissors, knives, cutters, weapons or any object
looking like a weapon etc. Any object of this type will be confiscated
at security control and may be destroyed without any compensation.
For articles which are prohibited in checked baggage, refer to the
If you wear a pacemaker or any other implanted technical device
(insulin pumps or even some hearing aids) inform the security agent
and do not pass through the walk-through scanner – but you
will not have avoided the control, which will be carried out manually.
Also, in some countries a body search is a mandatory addition to
the electronic detection procedures.
Depending on the destination, certain vaccinations
are required for passengers (and animals). These vaccinations may
require several injections and an interval may be necessary before
protection is assured. Think ahead.
Information is available from
the Pasteur Institute: 03 20 87 78 00
Duty-free sales are available in the shops
in the airport’s departures lounges, only if you are going
abroad (to a country outside the European Union) or to one of the
French Overseas Territories (TOM). Duty-free sales are not available
for domestic flights, including destinations in the French Overseas
Départements (DOM). The same applies to flights to a Member
State of the European Union.
For the quantities and values of the free allowances you can claim
on your duty-free purchases for extra-community flights, see the